BOOKING TERMS & CONDITIONS
Please take the time to read and understand the conditions of booking set out below prior to booking a
trip with Mializacruises. We strongly recommend that you also read the Notes/ inclusions relating to your
trip prior to booking to ensure that you understand the itinerary and style of the trip you are
undertaking.
1. BOOKING :
● Customers can register directly at the website:vnatrip.com or can go to the office of the
company: No.16 Chan Cam Street, Hanoi, Vietnam
● You should book the tour as soon as you plan to come to Vietnam, especially in the holidays,
New Year, or high season is the months from October to April so that we have the program
2. RATES:
● The price of our tours is quoted in USD (United States Dollars) and VND (Vietnamese Dong).
● Tour prices are listed in the price list for each program or agreement with the customer with the
tour operator
● Any changes made to the tour prior to departure or when the tour is being performed at the
request of the guest will be met and announced again on the basis of an agreement between the
customer and the tour operator.
● Tour prices will increase from 10% – 20% on holiday, New Year or high season
3. DEPOSIT PAYMENT:
● We require a deposit of 30% for small group and 50% for big group of the total cost of your tour
with us in order to reserve your accommodation
● Any delay payment will result in cancellation of your booking and loss of deposit, or settlement
under the signed contract.
● After payment is successful, we will send a confirmation slip and payment receipt via email or
directly at the company office
4. Deposit and Payment:
The balance amount you can pay us when you come to Vietnam by cash or payment methods below
The balance should be paid 24 hours before departure date. Failure to do so may result in your
reservation being cancelled or an administrative charge or penalty applied to your account.
5. PAYMENT METHOD:
5.1: Credit card
We accept all major credit and debit cards. Mializacruises do not store any information related to your
card in Mializacruises system. Your card information is totally secured at the MasterCard System and the
Bank for Foreign Trade of Vietnam (Vietcombank).
Currently, Travelizz system accepts VISA, MasterCard, JCB, American Express
5.2: Paypal
You can also make payments via Paypal on the website: mializacruises.com or on the Paypal app with the
following payment information.
booking@mializacruises.com.
5.3: Bank Transfer
| Bank Name |
Joint Stock Commercial Bank For Foreign Trade of Vietnam : Vietcombank |
| Account Name |
BUI VAN SON |
| Account Number |
0011004322106 |
| Swift Code |
BFTVVNVX001 |
Noted: We not recommend customers to use this method because of its high fees and not safety
6. CANCELLATION:
Before departure, if the customer can’t attend the trip for any reason, the customer must immediately
notify the company and bear the cost of cancellation as follows:
- ● Cancellation before 30 days: no fee charged
- ● If cancellation made less than 7 days prior departure date: 50% total will be charged.
- ● If cancellation made less than 3 day prior departure date: 100% total will be charged
Cancellation of the trip must be notified directly to the company in writing, e-mail or confirmed by the
company. Cancellations by phone will not be accepted.
7. CANCEL FROM US:
We will cancel the tour and refund 100% in the following cases:
- ● Bad weather such as: storms, earthquakes, tsunamis ... out of our control
- ● political activities and governmental bans
- ● epidemics and natural disasters directly affect customers
